Refund and Returns Policy

DGLAND strives to offer seamless Return Procedures for customers intending to elect to return their purchased products. According to our return policy, a return request can be submitted within 7 days from the initial delivery of the product and this applies only to eligible products. Please go through the below return policy according to the product category they are attempting to return.

General Terms & Conditions Applicable to All Returns

All products returned will undergo Quality Check, DGLAND reserves the right to reject a return request of a product and sends it back to the customer in case the product returned does not meet any of the return criteria explained below. The customer will not be entitled to any refund if the product is not eligible for return. In case the product return request is declined, DGLAND will make 2 attempts to deliver the product back to the customer through its approved courier services. In case both attempts of delivery are unsuccessful, DGLAND will hold the product for three (3) business days at its delivery hub. The customer can raise a request for another attempt with our customer support team within those three (3) business days post the last attempt. In this event, DGLAND will keep the product for thirty (30) Days and in case it is claimed back, DGLAND shall apply a charge of AED 100 as RETURN FEES to be incurred by the Customer. Otherwise, the product will be sent for liquidation and the customer won’t be able to request the return of the product again. DGLAND will not be held liable or responsible towards the customer. Customers shall not have the right to any compensation.

A Shipping cost will apply if the customer chose to return the products  for  the following reasons:

• Change my mind
• Didn’t like the product